Questions about order status, payment confirmation, shipping address updates and delivery tracking.
Service Center
Support that keeps your rig race-ready.
Get clear help for orders, product setup, warranty review and returns. We keep the process simple, documented and easy to follow from the first message.
24-48hTypical first response on support requests during business days.
Order-firstSupport is tied to your order number so the right product path is easy to find.
Clear recordsWarranty, delivery and return steps are documented before you ship anything back.
Choose the right support path.
Every request starts with the same goal: fix the issue without making you repeat yourself. Send your order email, product model and a short description so we can route it cleanly.
Help with drivers, firmware updates, wheelbase detection, pedals and first-time calibration.
We check your order, serial details and evidence before providing next service instructions.
Return eligibility is reviewed against the published refund policy before any return shipment.
How a service request works.
Keep photos, video and the serial number ready. That makes troubleshooting faster and reduces back-and-forth.
Include the order number, email used at checkout and the exact product model.
Tell us what changed, when it started and which software or firmware version is installed.
Photos, short videos and screenshots help confirm whether setup or service is needed.
We provide a troubleshooting path, warranty review or return instructions when eligible.
Need software first?
Drivers, manuals and MOZA Pit House links are grouped in the Download Center so setup problems can be checked before a service request is opened.
Helpful policy links
Use the official store pages below to review delivery, returns, warranty coverage and purchase terms before contacting support.